To get a pre-purchase advice, you may post in the theme’s forum.
To get a response more promptly, you are recommended to use our Ticket-system.
We try to answer your questions within 1-10 hours. However, if any delay occurs, it doesn’t mean that we forgot about you. Some of the issues require testing and analyzing, so we can resolve it effectively.
Please note! We do not provide support, if you do not have the purchase code.
Item support does not include:
Customization and installation.
Support for third party software and plugins.
How to use our Support System
In the ‘Item Details’ there is a clickable banner “Support Sys”, which leads you to tickets.
Enter your purchase key and register in the system.
To avoid a confusion, please use your own ThemeForest login in Support System.
Fill out the ticket form.
How to find a purchase key
Open the «downloads» tab in your account.
Find our theme in the list of products.
Click «download» button, and in the drop-down menu select «license certificate & purchase code».
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